and Return Policy
Free Ground Shipping- All on-line orders for Du-Ha products exceeding $150 are shipped
by FedEx Ground Freight - FREE - Continental USA Only!
Freight to Alaska and Hawaii - Will be charged at FedEx on-line estimated rates. (Call us for a freight quote)
Orders placed on duhabins.com - Can be shipped to addresses in the USA only! We cannot ship internationally at this time.
Canadians - Can order Du-Ha from www.duhabins.ca
Refunds / Exchanges
Call 1-866-314-5427 to obtain an RMA (Return Merchandise Authorization) number.
All refunds and exchanges - Must have a return authorization (RMA) number.
Merchandise that is returned - to the warehouse without prior authorization will be refused and sent back to the customer for proper authorization and documentation.
Returned merchandise - Purchased on-line and not by bid or quote, will be shipped with ground freight prepaid
by us. To arrange a return, call us toll free 1-866-314-5427 to arrange
for an RMA number. Any damages to the product will be
deducted from the refund. Returns of open carton or product used must be
returned within 30 days. Any unopened, unused merchandise can
be returned up to 1 year from purchase date, and may be subject to a restocking fee. Partial order returns do
not qualify. Merchandise
returned without an RMA number or parcels shipped collect will be
30-Day Customer Satisfaction Guarantee - Or money refunded!
Freight and Return policy applies to on-line purchases and not
fleet purchases, quotes or bids.